Customer Story

Waldo State Bank

Giving loan customers a digital front door where none existed before

Read the story All case studies
Illustration: an in-person document drop-off replaced by a portal where customers upload documents.
Illustrative workflow. Not the bank’s actual screens.
Role
Loan Processor
Areas Using ConnectFI
Commercial Lending, Consumer Lending, Mortgage Lending
Time With ConnectFI
2+ years
Before

The Challenge

The bank had no online application process in place before ConnectFI, and no clear channel for customers to submit documents other than dropping them off in person. The team wanted to give customers more ways to reach the bank.

After

The ConnectFI Solution

Lenders now use the ConnectFI portal as the place for customers to submit additional documents digitally, so borrowers no longer need to come in or drop paperwork off. That single change has sped up the collection process meaningfully.

Key Outcomes

As reported by the bank.

Somewhat reduced manual work and back-and-forth

Improved the customer experience

More complete applications and supporting documents

Also reported
  • Adopted by the loan department, where it is described as easy to navigate and understand
  • No customer complaints reported since rollout

See how ConnectFI could fit your institution.

Schedule a Demo Explore the Platform